Livestream

How nice of you to attend one of our livestream performances!
Delight yourself on the couch in your own living room. Make sure you have a computer, laptop, tablet or phone handy. Read the tips below for an enjoyable livestream experience. We wish you a great performance!

How to watch a livestream performance

1. Simply buy a livestream ticket online. You will receive an email confirmation after your order, just like regular tickets.
   Please note: We will send the confirmation to the email address you provided when ordering. Didn't receive an email? Check your spam folder.
2. To watch the livestream log in to into your account and go to to the 'my orders' tab. You must be logged in to watch the livestream.
3. At the performance, a green button will appear 15 minutes before curtain-up to start the livestream. Make sure your device is ready.
4. Click the green button and, if necessary, press the play button afterwards. Note: You can only be logged in to your Maaspoort account on one device at a time to watch the livestream.

Can I watch the livestream on my TV?
Yes, you can watch the livestream on your TV by connecting your laptop to the TV with an HDMI cable. Casting was previously possible, but as this does not always work on every TV, we no longer offer this option.

How many people can we watch the livestream with? 
With one livestream ticket you can watch a livestream show once on one device to watch a livestream show. Your partner, children and/or fellow residents can watch along. You are not allowed to show the livestream in front of a large group.

I missed the livestream. Can I watch it back?
No, a livestream performance is live and is not recorded. If you miss the performance, you will not get a refund.

The performance has already started. Can I still watch it? 
Yes, you can switch on at any time, but you cannot rewind or restart the performance.

If the connection is lost while watching, can I log in again ? 
Yes, you can log in again via 'my orders' and click on 'watch the livestream'. This button remains available even if the show has already started.

Copyright 
All rights reserved. It is not permitted to record, distribute or broadcast the livestream in any form whatsoever.

Are you a guest at an event being streamed?
Then you automatically agree that you may be seen on screen.

Additional tips

• Make sure you logged in on time, the show will not restart if you log in later and you cannot rewind the livestream or watch it later.

• Check in advance that the performance is visible in 'my orders'.

• Have snacks and drinks ready in advance, the livestream cannot be paused.

• Switch the sound itself when starting the live stream (as this is forbidden by law to have on automatically);

• Use an updated version of Google Chrome or Microsoft Edge. These browsers work best.

• Make sure your web browser and device are up-to-date.

• Watch the live stream on a computer/phone that is still being updated by vendor;

• Use a stable and fast internet connection.

• Avoid other streaming services such as Netflix or YouTube during the live stream.

• Are you watching the live stream on a phone? Hold the phone horizontally for a better view....

• We are curious about your experiences, tag us on social media (@maaspoortvenlo).